Affect’s Sandra Fathi Discusses PR Measurement Mistakes with Mark Ragan

by Kendall Schmidt on June 7, 2013


All PR professionals struggle with one question: how do you measure the impact of PR? PR can be a revenue center for any company if you develop PR programs with business goals in mind and know how to measure the ROI.

Sandra Fathi, president and founder of Affect, talks with Mark Ragan of and PR on how to avoid the following measurement mistakes:

  1. Not measuring your efforts at all. 
  2. Measuring the wrong interactions.
  3. Not building KPI’s into the program.

In today’s digital environment, almost every element of PR can be tracked, traced and measured, and be held up to the same ROI measurement standards as traditional marketing programs. Beyond reputation management, PR can generate website traffic, sales leads and revenue.

What are the KPI’s you’ve found to be most effective?

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