Posts tagged as:

Comcast

Where Does PR End and Customer Service Begin?

by Leslie Campisi on April 8, 2009

Marshall Kirkpatrick just wrote a great post on ReadWriteWeb about Twitter and CRM, using Comcast as an example. I could have written about 30 different posts of my own in response. But I keep coming back to this one question: Where does PR end and customer service begin?
One of the most interesting aspects of Twitter [...]

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Corporations take note: Twitter is here

by Yasmin Ben-Dror on May 1, 2008

Following Sandra’s blog on Twitter last week (see April 25), I have to concur that Twitter is becoming a powerful communication tool that’s being underestimated and shouldn’t be overlooked. Especially by corporations. I’ve been following the Comcast/Twitter customer satisfaction dissatisfaction story of Michael Arrington (from the influential and highly read blog, TechCrunch) who was [...]

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